Shipping policy

Shipping Q&A

How long does it take to receive my order?

All orders are shipped from Orlando, Florida.

Domestic orders are processed within 3-5 business days and transit time is approximately 3-7 business days..

How much is shipping?

We offer FREE shipping for all domestic orders over $100

Shipping under $100 inside the US and Puerto Rico starts at $8.35 Flat Rate Shipping (Including Tracking and $50 Insurance)

Can I cancel my order before it is shipped?

Due to Shopify's new Terms and Conditions, starting March 1st, 2020, all orders requesting to be cancelled before a shipping label has been generated will be subject to a 10% transaction fee of the total price of the order. Any orders requesting to be cancelled after a shipping label has been generated cannot be cancelled. 

How do I return my purchase?

*NOTE: Due to the current worldwide situation, we cannot accept any returns or exchanges at this time. All purchases made on or after March 1st, 2020 are final sale to protect our staff and customers. We appreciate your understanding.

My order was returned to sender because I supplied the wrong address. Can you reship it?

Incorrect addresses submitted cannot be reshipped/refunded.

*Please double check your shipping address before you submit all orders.

My package was damaged while in-transit. Can you issue me a refund?

Unfortunately, we are not responsible for in-transit damage.

Once orders leave Jems Beauty Lounge headquarters, they are under the responsibility of USPS. All customers claiming damage will be required to submit a damage claim directly with the USPS and follow their instructions.

My package was lost or stolen from my address. Can you issue me a refund?

Unfortunately, we are not responsible for lost or stolen items.

Once orders leave Jems Beauty Lounge headquarters, they are under the responsibility of USPS with official record being your USPS tracking information. All customers claiming loss or theft will be required to submit a claim directly with the USPS and follow their instructions. If theft is suspected, it may be a more serious problem of an insecure shipping location.